Frequently Asked Questions

Goread is a social media growth agency founded in 2010. We help creators and businesses grow their Instagram and TikTok accounts with real followers, likes, views, and comments. Our team of social media analysts and marketers ensures every service delivers authentic engagement from real users — never bots. Learn more on our About Us page.

Goread offers growth services for Instagram and TikTok. Instagram services include followers, likes, views, comments, Story views, Reel views, and Reel likes. TikTok services include followers, video likes, and video views. We're continuously exploring new platforms and services.

Unlike services that rely on bots, Goread delivers 100% real engagement from genuine users. We never ask for your password, we offer instant delivery, 24/7 customer support, and a free 28-day refill policy. Every follower, like, and view you receive is yours to keep permanently.

Anyone looking to grow their social media presence. Whether you're a nano influencer, small business owner, TikTok entrepreneur, or established creator — we have packages for every goal and budget. Our mission is to make social media growth accessible to all.

Yes. Goread has a strict zero-tolerance policy for bots or fake profiles. Every follower, like, comment, and view comes from real, active users. If results don't meet your expectations, contact our support team at support@goread.io.

It takes just a few minutes. Choose your Instagram or TikTok growth package, select a payment method at checkout, then enter your username and email. We'll start delivering immediately — no password required. See our full process on the Payment Methods page.

For Instagram and TikTok followers, you can purchase up to 400,000 per order. For likes on both platforms, the maximum is 100,000 per order. Visit the specific service page for exact limits, or contact support@goread.io for custom large orders.

Most orders begin processing immediately. You'll see your engagement and follower count increase in real time. Larger packages are delivered gradually to maintain natural growth patterns. Please allow up to 24–48 hours for full completion. You can track delivery status on our website.

Yes. Your Instagram or TikTok account must be set to public before placing your order and remain public until delivery is complete. We cannot deliver followers, likes, or views to private accounts.

First, confirm your account is public, your username is correct and unchanged, and the account or post hasn't been removed or restricted. Allow up to 48 hours for delivery. If everything checks out and you still haven't received your order, contact us at support@goread.io.

Yes. After placing your order, you can track the delivery status directly on our website for real-time updates on your delivery schedule.

Yes. You'll receive an order confirmation once your payment is successfully processed, so you'll always know your order is being handled.

Occasionally, Instagram or TikTok removes accounts flagged as spam by other users. This can cause a small dip in your follower count. It's uncommon, but if it happens within 28 days of your purchase, our free refill policy has you covered.

If you experience a follower drop within 28 days of purchase, we'll refill them at no extra cost. Submit a refill request through our contact page and our team will process it promptly.

No. Once engagement is delivered to your account, it's yours permanently. Canceling a future order does not affect any followers, likes, views, or comments you've already received.

Because all followers are real accounts, our team cannot remove them after delivery. As the account owner, you can manually remove individual followers by blocking them in your Instagram or TikTok settings.

We accept credit and debit cards (Mastercard, Visa, American Express, Discover), Apple Pay, and cryptocurrencies including Bitcoin, Ethereum, XRP, Tether, and Solana. See all options on our Payment Methods page.

Goread does not currently accept PayPal. However, you can use a PayPal Prepaid Mastercard funded from your PayPal balance to complete your purchase.

Transaction times vary by network. Bitcoin typically takes 10–30 minutes, while Ethereum and other networks can be faster. Once confirmed on the blockchain, your order begins processing immediately.

No. Each transaction must be completed using a single cryptocurrency. You can place separate orders using different crypto if needed.

Contact your bank first — they can often explain why the transaction was blocked. You can also try an alternative card, Apple Pay, or cryptocurrency. If the issue persists, contact us at support@goread.io.

No. We do not store credit card numbers or payment credentials. All transactions are processed through secure, encrypted payment gateways that comply with industry-leading security standards.

Goread charges no extra fees for cryptocurrency payments. However, your blockchain network may charge a standard transaction (gas) fee, which is set by the network — not by Goread.

Goread offers a 100% money-back guarantee. Contact us within 3 days of your order to request a refund. If your growth package has already been delivered, refunds cannot be processed. Reach out to support@goread.io for any quality concerns.

No. Once a purchase is completed, the payment method cannot be changed. Contact our support team if you need assistance with a transaction.

None. Goread never asks for your password or login credentials. We only need your public username. All engagement comes from real users, keeping your account safe and within platform guidelines.

We use SSL encryption and advanced fraud detection systems that monitor transactions in real time. Our payment gateways comply with industry standards and local regulations to ensure every transaction is 100% secure.

Yes. We never collect, store, or share sensitive personal information beyond what's needed to process your order — your username and email. No passwords or login credentials are ever required.

Email us at support@goread.io or use the contact form on our website. Our customer support team is available 24/7 to help with orders, delivery, refills, or any other questions.

Our team prioritizes fast resolution. Most inquiries receive a response within a few hours. For urgent issues, include your order details in your message so we can investigate immediately.

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Still have questions? Our 24/7 support team is here to help. Email us at support@goread.io or visit our contact page.